Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs) - Nursery Network
Welcome to Nursery Network, your go-to destination for nursery furniture and baby essentials. We understand that navigating the world of parenthood comes with questions, and we're here to provide answers. Explore our FAQs to find information on our main products, including strollers, bassinets, cribs, nursery storage, and diaper bags.
1. General Questions:
- Q: What is Nursery Network?
- A: Nursery Network is an online store specializing in nursery furniture and baby essentials. We offer a curated selection of high-quality products to help parents create a beautiful and functional nursery.
- Q: How can I contact Nursery Network?
- A: Feel free to reach out to our customer service team via email at support@shopnurserynetwork.com or by phone at +1 225-320-5233. Our office hours are Monday to Friday, 9:00 AM - 5:00 PM (CST), and Saturday, 12:00 PM - 3:00 PM (CST).
2. Product Information:
- Q: Are your products safe for babies?
- A: Yes, our products are carefully selected to meet the highest safety standards. Each item undergoes rigorous testing to ensure the well-being of your little ones.*
- Q: Do you offer assembly services for cribs and furniture?
- A: While we do not provide assembly services, our products come with detailed instructions and, in some cases, assembly videos to make the process as easy as possible.*
3. Ordering and Shipping:
- Q: How can I track my order?
- A: Once your order is shipped, you will receive an email with a tracking number. See our [Order Tracking](https://www.nurserynetwork.com/track-order) page for more details.
- Q: Do you ship internationally?
- A: Currently, we only ship within the United States. We do not offer international shipping at this time.
4. Returns and Exchanges:
- Q: How do I return an item?
- A: To initiate a return email returns@shopnurserynetwork.com. If you have further questions, feel free to contact our customer service team.
- Q: Are returns free?
- A: We cover return shipping costs for defective or damaged items. For other returns, customers are responsible for return shipping fees.
5. Product Specifics:
- Q: Can I find replacement parts for my crib or stroller?
- A: Yes, we offer an easy process to order replacement parts. Contact our customer service team, and they will assist you in finding and ordering the necessary parts.
- Q: Are your strollers compatible with other brands' accessories?
- A: Our strollers are designed to be versatile, and some may be compatible with universal accessories. Check the product descriptions or contact our team for specific information.
We hope these FAQs provide helpful information. If you have additional questions or concerns, please do not hesitate to reach out to us. Thank you for choosing Nursery Network for your nursery needs.
Last Updated: 02/07/2024
