Returns/Exchanges

At Nursery Network, we are committed to providing you with an exceptional shopping experience. Our Returns and Exchange Policy is designed to set clear expectations for returns and exchange procedures, ensuring your satisfaction with our products.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@shopnurserynetwork.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Returns and Exchanges:

1. 30-Day Return Policy:
- If you are not completely satisfied with your purchase, you have 30 days from the delivery date to initiate a return.

2. Eligibility:
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

3. Easy Returns Process:
- To initiate a return email follow the simple steps.

4. Refunds and Exchanges:
- Refunds will be issued to the original payment method within 5-7 business days after we receive the returned item.
- Exchanges are subject to product availability.

5. Return Shipping:
- Nursery Network covers return shipping costs for defective or damaged items.
- For other returns, customers are responsible for return shipping fees.

6. Contact Us:
- If you have any questions or concerns about the returns process, feel free to reach out to our customer service team at support@shopnurserynetwork.com or call +1 225-320-5233.

Our goal is to make your Nursery Network shopping experience enjoyable and stress-free. Thank you for choosing us for all your nursery needs.

Last Updated: 02/07/2024