What is Klarna and how does it work?

Klarna allows you to spread the cost of your purchase for up to 36 months.

How to finance your purchase:

• Select the Klarna option in store’s checkout
• Choose your preferred timeline and interest rate
• Follow the steps to complete the application
• Get an instant approval decision
• Complete your purchase

You’ll receive an email with your payment plan when the store ships your order.

Please note: A credit check will be performed when you apply for our Financing options.

Will this require a credit check and will it impact my credit score?

We do not always perform a credit check on you, nevertheless, as a responsible lender, we want to make sure we’re helping our customers make the right financial decisions for their circumstances. When a credit check is performed, we verify your identity using the details you provided and we look at information from your credit report to understand your financial behavior and evaluate your creditworthiness.

We will not perform a credit check on you when:

• Signing up to use Klarna
• Downloading the app

We will perform a soft credit check when:

• Deciding to Pay in 4
• Deciding to Pay in 30 days
• Applying for Financing

Read more about how these credit checks impact your credit score.

Our third party credit checks are performed by Transunion. If you have questions regarding their services, your credit score, or the data provided as part of a credit check we advise you to reach out to them directly.

These checks are performed in accordance with Klarna’s Terms & Conditions.

Which payment methods are accepted?

Klarna currently accepts debit cards as a form of payment when checking out with Financing. Subsequent payments (including autopay) can be made via checking account.

Can I pay off my balance early?

Yes, there will be an option to pay early in the Klarna email correspondence OR via the Klarna app.

Is shopping with Klarna safe?

The highest security standards are used to protect your data and personal information.

• All payment information is processed securely
• No details are transferred to or held by the store
• All transactions take place via secured connections following strict security protocols
• You can remove your linked bank account or card at any time

If you want to know more about the way we handle your personal information, please read our Privacy Policy.

See our Cookie Policy for information about how we use cookies and your ability to choose how to use them.

Where is Klarna Financing available?

Klarna Financing is currently available nationwide, except for online and in-store shoppers residing in West Virginia and Massachusetts. Klarna is available in Puerto Rico, but not in other US Territories.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@shopnurserynetwork.com.

Shipping Information:

1. Processing Time:
- Orders are processed within 1-2 business days.

2. Shipping Options:
- We offer standard shipping options.
- Standard Shipping: 5-7 business days

3. Free Shipping:
- Enjoy free standard shipping on orders over $300.

4. Tracking Information:
- Once your order ships, you will receive a tracking number via email to monitor the status of your delivery.

5. International Shipping:
- Currently, we only ship within the United States.

At Nursery Network, we are committed to providing you with an exceptional shopping experience. Our Returns and Exchange Policy is designed to set clear expectations for returns and exchange procedures, ensuring your satisfaction with our products.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@shopnurserynetwork.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Returns and Exchanges:

1. 30-Day Return Policy:
- If you are not completely satisfied with your purchase, you have 30 days from the delivery date to initiate a return.

2. Eligibility:
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

3. Easy Returns Process:
- To initiate a return email follow the simple steps.

4. Refunds and Exchanges:
- Refunds will be issued to the original payment method within 5-7 business days after we receive the returned item.
- Exchanges are subject to product availability.

5. Return Shipping:
- Nursery Network covers return shipping costs for defective or damaged items.
- For other returns, customers are responsible for return shipping fees.

6. Contact Us:
- If you have any questions or concerns about the returns process, feel free to reach out to our customer service team at support@shopnurserynetwork.com or call +1 225-320-5233.

Our goal is to make your Nursery Network shopping experience enjoyable and stress-free. Thank you for choosing us for all your nursery needs.

Last Updated: 02/07/2024